Why 67% of clients quit. And how to fix it before they do.

Great training doesn't guarantee retention. Great client experiences do. Audit yours in 10 minutes.

The Uncomfortable Truth About Client Retention

Most clients who leave don't quit because your programming was bad...

They quit because:

  • ❌ They're confused about what to do between sessions
  • ❌ They're chasing you for programme updates
  • ❌ They can't see their progress clearly
  • ❌ The experience feels amateur or disorganised

The reality:

  • 💰 67% of PT clients quit within 6 months - not because of poor training, but poor client experience
  • 📊 Each lost client costs you £3,600+ in potential lifetime value
  • ⏰ Poor onboarding makes clients 3x more likely to quit before month 2

Your client experience determines your income. Not your programming.

Inside The PT Client Experience Audit:

Assess the 4 critical touchpoints that determine whether clients stay or leave

1

Client Onboarding

The first 7 days determine if they stay 7 months

  • • Welcome process evaluation
  • • Health & goal assessment
  • • Expectation setting systems
  • • First week experience design
2

Communication Systems

Professional engagement prevents ghosting

  • • Response system boundaries
  • • Proactive check-in schedules
  • • Session reminders & follow-ups
  • • Programme delivery methods
3

Progress Tracking

Visible wins maintain motivation

  • • Multi-metric documentation
  • • Visual progress tools
  • • Structured review sessions
  • • Non-scale victory celebration
4

Professional Touch

Details that separate £40 from £100/hour PTs

  • • Brand consistency audit
  • • Programme presentation quality
  • • Client portal experience
  • • Personal touches & signals

What You'll Get:

✓ 20 specific questions to evaluate your client experience
✓ Self-scoring system (rate yourself 1-5 on each area)
✓ Benchmark scoring guide to identify your weakest areas
✓ Quick win action plans for immediate improvement
✓ The exact cost calculation of poor client experience
✓ 90-day transformation roadmap to fix retention issues

What Poor Client Experience Actually Costs You

Average client value (£200/month) £200
Potential lifetime with great experience (24 months) £4,800
Actual lifetime with poor experience (6 months) £1,200
Cost per lost client: £3,600

If you lose just 5 clients per year due to fixable experience issues:

Annual revenue loss: £18,000

Plus lost referrals, testimonials, and the time spent constantly replacing churned clients

Download Your Free Client Experience Audit

Get the 8-page audit tool that shows you exactly where your client experience is failing - and how to fix it.

✅ Instant download • ✅ No spam, ever • ✅ Unsubscribe anytime

Your Score Reveals Your Retention Reality

48-60 Points: Professional Experience

Your retention should be excellent. You're in the top tier of PT client experience. Focus on maintaining consistency and scaling.

36-47 Points: Room for Improvement

Solid foundation, but gaps in one or two areas are likely causing unnecessary churn. Focus on your lowest-scoring section first.

24-35 Points: Overhaul Needed

Training might be excellent, but the experience is letting you down. You're losing clients who should be staying - this is a 90-day transformation project.

Under 24 Points: Retention Crisis

This is urgently costing you income. Most clients aren't staying long enough to see results. You need systematic transformation, not incremental improvements.

About Winning Strength Blueprint

This audit is brought to you by Winning Strength Blueprint - the platform designed specifically to deliver professional client experiences without the manual overwhelm.

Every element audited in this tool is built into WSB: automated onboarding, professional communication systems, visual progress tracking, and branded client experiences - all in one platform.

The result? Client retention rates 2-3x higher than industry average.

Learn more about our platform →